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Rider's Guide

Rider's Guide

 

Ride like a train aficionado by checking out the categories below. Hint: if you are traveling to or from Canada make sure you have all the documentation you need. 

Know Before You Go

PRE-BOARDING

PRE-TRIP CHECKLIST

If you've never traveled on Amtrak Cascades, or it's been a while since you have, take note of the following information before you leave for the station:

Travel Documents Be sure you have all travel-related documents together before you leave for the train station. Be sure to bring your tickets and identification.

Health and Medical Precautions If you or someone in your party takes medication, or has special health or medical needs, please contact Amtrak at 1-800-USA-RAIL for more information.

Baggage Carry-on baggage is limited to two pieces per passenger (with few exceptions). Checked baggage service is available only at certain train stations. Be sure you understand our checked baggage baggage guidelines before leaving for the station.

Seating On most Amtrak Cascades trains, seating is on a first-come, first served basis. Once onboard, the conductor may assign seats. Learn more about our seating accommodations.

Make Your Trip More Enjoyable Don't forget to bring along those personal items that will help you get the most out of your trip. Our seasoned riders recommend the following:

  • Laptop, smartphone, or other Wi-Fi enabled device
  • Deck of cards
  • Travel games, board games
  • Personal CD or DVD player (with headphones)
  • Cell phone
  • Camera, video camera
  • Binoculars
  • A pillow and blanket
  • Comfortable footwear
  • Crayons and coloring books
  • Crossword puzzles
  • Book or magazine
  • A travel journal or notebook
  • Maps (to follow along during your journey)
  • Sunglasses
  • Hand towelettes

Load the WSDOT App

Border Crossing: US/Canada

Traveling over the United States/Canadian border requires specific identification and there are other laws you may need to comply with. 

PROPER IDENTIFICATION FOR BORDER CROSSING

Passengers traveling on Amtrak Cascades across the U.S./Canada border are subject to inspection by Canadian and American law enforcement officials. When entering the United States, travelers must inform U.S. Border inspectors of all fruits, vegetables, plants, plant products, live animals, meats and animal products, regardless of whether they are allowed. Read Bringing Agriculture Products to the United States from Canada (pdf 80kb) for more information.

  • Please arrive one hour early if you will be crossing the United States/Canadian border.

As of June 1, 2009, the only acceptable documents to cross the U.S./Canada border by land or sea are:

U.S. CITIZENS 16 AND OVER:

  • Passport
  • Passport card
  • Trusted Traveler card (NEXUS, SENTRI or FAST)
  • Enhanced driver's license
  • Merchant Mariner document
  • Military ID combined with a copy of military orders
  • Form I-872, American Indian Card
  • Amish and Mennonite Old Order only:
  • Copy of birth certificate, and
  • Signed copy of IRS form 4029, application for exemption from Social Security and Medicare taxes and waiver of benefits.

CANADIAN CITIZENS 16 AND OVER:

  • Passport
  • Indian and Northern Affairs Canada (INAC) card
  • Trusted Traveler card (NEXUS, SENTRI or FAST)
  • Enhanced driver's license

U.S. AND CANADIAN CITIZENS UNDER 16:

(Under 19 if traveling with an organized group such as a school trip)

  • One of the above documents, or
  • Birth certificate (copy; certified preferred), or
  • U.S. citizen children only: consular report of birth abroad, or naturalization certificate
  • Canadian citizen children only: Canadian citizenship certificate card
  • Amtrak policy does not allow children 14 and under to travel unaccompanied into Canada, regardless of ID or notarized letter.

ALL INTERNATIONAL TRAVELERS (non-US residents)

  • Travelers crossing from Canada into the U.S. on Amtrak Cascades trains AND are NOT U.S. or Canadian citizens nor have a valid visa, MUST have an approved ESTA, otherwise a paper form CBP I-94 will be required. If you are a VWP (Visa Waiver Program) traveler, this applies to you. (Amtrak Cascades trains do not fall under the U.S. CBP “Land Border Crossing” definition.) 

    For more information, please visit: http://www.cbp.gov/sites/default/files/documents/i94_factsheet_2.pdf (pdf 96kb) https://esta.cbp.dhs.gov/esta/

CITIZENS OF OTHER COUNTRIES

Citizens of all other countries who are permanent residents of the United States:

  • Form I-551, permanent resident card. A foreign passport may also be presented, but the form I-551 is required.
  • Citizens of all other countries who are not permanent residents of the United States:
  • Passport (with visa, if required)
  • Re-entry permit
  • Refugee permit

DOCUMENTS NO LONGER ACCEPTED:

As of June 1, 2009, the following will no longer be accepted from travelers 16 and over:

  • Regular driver's license and birth certificate or U.S. consular report of birth abroad
  • Birth certificate alone (ages 16, 17, 18 — unless in an travel group such as a school tour)
  • Naturalization certificate
  • Canadian citizenship certificate
  • Canadian permanent resident card
  • Anything else not mentioned above

For further information, contact the appropriate U.S. or Canadian government offices prior to travel:

CANADIAN RESOURCES:

www.canadainternational.gc.ca | 1-800-O-CANADA (1-800-622-6232)

UNITED STATES RESOURCES:

www.travel.state.gov | 1-800-FED-INFO (1-800-333-4636)

Western Hemisphere Travel Initiative (WHTI)

Onboard Experience

DINING

BISTRO

The Bistro Car offers a variety of fresh, local foods and beverages including soups, sandwiches, sweets and snacks, as well as alcoholic and nonalcoholic beverages. Dine at one of the booths, sit at the counter, take food back to your seat, or relax in the Lounge car. The Bistro is wheelchair accessible and features panoramic windows. Amtrak Cascades is proud to feature products grown and made in the Pacific Northwest. Local favorites are featured on our Bistro Menu (pdf).

LOUNGE

The Lounge Car is one of the best places to enjoy the passing scenery, with casual seating for 30, available on a first-come basis. Eat, read, or play a game at one of 10 tables. The Lounge car is wheelchair accessible.

ENTERTAINMENT

If you're looking for a little entertainment with your relaxation, you're in luck. You may bring and use onboard personal electronic devices such as laptop computers, DVD players, and CD players (be sure to use headphones). Standard 110-volt electrical power outlets are available right by your seat to supply power to your electronic devices.

PASSENGER COURTESY

Please consider the comfort of others, particularly when your coach is crowded. Use earphones or headphones when listening to audio/video devices. When using your cell phone, please be considerate of other passengers around you. For calls of longer duration or louder tone, please use the vestibules between cars.

SAFETY

  • Do not leave children unattended.
  • Use seat backs and handrails while walking through the train.
  • Wear shoes at all times and use caution when wearing non-rubber soled shoes.

SERVICE ANIMALS

We allow trained service animals accompanying passengers with disabilities in all customer areas in our stations, trains and Amtrak Thruway motorcoaches. Trained service animals must be kept under the control of their owners or trainers at all times. The only animals other than service animals allowed on trains are small cats and dogs in accordance with our pet policy

Baggage Information

We offer the best baggage policy; four free items!

BAGGAGE

TWO FREE Personal Items
Passengers may carry two personal items, 25 lbs. (12 kg) 14x11x7 inches each, such as small bags, backpacks, purses, laptops. Personal items can also include neck pillows, blankets and outer garments.

TWO FREE Bags
Each passenger may bring two bags; each bag weighing 50 lbs. (23 kg) or less, and measuring 28 x 22 x 14 inches or smaller.

Excess/Oversize Baggage Fees
Effective October 1, 2015, a $20 excess baggage fee will be charged for each carry-on and personal item above the quantity and size limits. A maximum of two excess bags are permitted per passenger. The fee will be collected at the station or if unstaffed, onboard the train. If checked baggage is available, passengers can check two bags free of charge to their final destination. Checked baggage is not offered on all trains and stations, so please check with Amtrak to see if checked baggage is available throughout your journey. Amtrak reserves the right to deny transport for items exceeding policy limitations.

  • All baggage, both carry-on and checked, must be visibly tagged with your name and address. Amtrak staff has baggage tags available if you need them. Carry-on purses, briefcases, laptop cases, diaper bags, strollers, car seats, cosmetic cases, or equipment required for a medical condition do not need name/address tags.
  • Once on board the train, carry-on bags may be stowed in overhead bins or baggage rack. Safety rules require that all bags be stowed in designated baggage areas and kept out of aisles, walkways, and vestibules. Please bring only luggage you can lift overhead without assistance. Baggage is not allowed in the Bistro and Lounge cars.

CHECKED BAGGAGE

  • Two pieces per passenger only, each of which may not exceed 50 lbs or be larger than 75 linear inches (length + width + height). Up to two additional pieces may be checked for an additional service charge of $20 per bag.
  • Oversize bags between 75 and 100 linear inches can be checked for $20 per bag.
  • All baggage, both carry-on and checked, must be visibly tagged with your name and address. Amtrak staff has baggage tags available if you need them.
  • Amtrak Cascades checked baggage service is available at: AlbanyBellingham, CentraliaEdmondsEugene,EverettPortlandSalemSeattleTacomaVancouver, B.C.*, and Vancouver, WA. If you are checking baggage, please arrive at the station 45 minutes early.
    *If you are checking baggage in Vancouver, B.C., please arrive one hour in advance.
  • Checked baggage service is available during hours of operation at staffed stations. Visit the specific stations page for your specific station hours. Free "Red Cap" service is available to help with your bags in Seattle and Portland.
  • Checked baggage is not available at Olympia, Tukwila, Kelso, Ocean City, or Stanwood stations.

 The complete baggage policy is available at Amtrak.com.

BICYCLES

Make a reservation for both you and your bike aboard Amtrak Cascades. There are two options for bringing your bike – you can use one of our onboard bike racks, or box your bicycle and check it as baggage.

Ten bike racks are available on each Amtrak Cascades train. Bike racks are very popular and reservations are required. The cost for reserving space in the bike rack is $5. Bicycle racks will not accommodate tandem, recumbent or other unusual bikes. Such bikes must be transported as checked baggage in a box.

Boxed bicycles do not require a reservation and can be checked as baggage. There is a $10 handling fee for checking a boxed bike. (This is subject to change without notice.) Not all stations have checked baggage service, and baggage service may not be available every day. Don't have a bicycle box? Bicycle boxes are available for purchase for $15 at staffed Amtrak stations with checked baggage service. Bicycles usually must be partially disassembled. For details regarding boxing your bicycle, on general information bringing bicycles onboard, please visit Amtrak.com

 

SPECIAL ITEMS

Special items such as sports equipment, strollers, etc. are allowed on the train. Amtrak accepts a number of special items such as baby strollers, golf bags, musical instruments, snowboards, and skis (one board or set per bag/container).

Special items (such as skis, golf bags and surfboards) must be properly packed and visibly tagged.

In most cases there is a handling charge of $10 to $20 per special item. Contact 1-800-USA-RAIL (1-800-872-7245) for more information.

FIREARMS AND AMMUNITIONS

Amtrak allows firearms and ammunition to be checked as luggage between staffed stations. Carry-on firearms and ammunition are prohibited. Visit Amtrak.com for more information about firearms in checked baggage.

ITEMS NOT ALLOWED ON THE TRAINS

The following kinds of items are prohibited as both checked and carry-on baggage:

  • Incendiaries, including flammable gases, liquids, and fuels.
  • Large, sharp objects such as axes, ice picks, and swords.
  • Corrosive or dangerous chemicals or materials, such as liquid bleach, tear gas, mace, radioactive and harmful bacteriological materials.
  • Batteries with acid that can spill or leak (except those batteries used in motorized wheelchairs or similar devices for mobility-impaired passengers).
  • Club-like items, such as billy clubs and nightsticks.
  • Fragile and/or valuable items, including but not limited to electronic equipment. (Laptop computers and handheld devices may be carried onboard; however, Amtrak accepts no liability for damage.)
  • Animals (except service animals and small pets allowed per the Pet Policy).
  • Oversized or overweight items.
  • Consumption of personal alcohol is strictly forbidden.

Please note: This is not an exhaustive list. Any item similar to those listed, even if not specifically mentioned here, is prohibited from being carried onboard or checked as baggage.

LOST AND FOUND

Reports for lost or misplaced items left on trains or in stations must be submitted within 30 days of travel. For best results, submit your report at your arrival station; otherwise, call Amtrak at 1-800-USA-RAIL (1-800-872-7245).

When reporting a lost item, please have the following information ready:

  • A thourough description of the lost item, including a description of the size, color, brand, condition and any other distinguishing features.
  • Your date or dates of travel.
  • Your departure and arrival stations.
  • Your trains names and numbers.

NEED A RIDE FROM OR TO THE STATION?

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Vancouver BC

TransLink covers the bus, SkyTrain and Seabus service in Vancouver. Buses run as often as every 4 minutes for 20 hours a day.
Join Vancouver's only fleet of San Francisco-style Trolleys for a Vancouver Sightseeing Tour at your own pace!
The Seabus links North Vancouver to downtown to Vancouver in just 12 minutes. The two double-ended catamaran ferries seat up to 400 passengers and cross the Burrard Inlet from Waterfront Station, by Canada Place to Lonsdale Quay on the North Shore.
City by Cycle is leading the way in the development of Vancouver hosted City tours by bicycle for Fresh Air enthusiasts from around the world.
604-731-1111
604-255-5111
604-876-5555 or 604-681-1111
604-731-9211
1150 Station Street | 604-606-4759
1-800-661-TRIP
(service to Victoria, BC)1-800-661-1725

Bellingham

360-734-8294 or 1-800-281-5430
360-676-RIDE (7433)
1-800-231-2222
1-800-443-4552 or 360-738-8099

Mount Vernon

360-734-8294 or 1-800-281-5430
360-336-2222
360-757-4433
1-800-231-2222

Stanwood

360-629-0562
360-387-7433

Everett

425-259-2000
425-257-7777
1-800-201-4900
425-353-RIDE or 1-800-562-1375
1-800-231-2222
1-800-366-3830

Edmonds

1-800-201-4900
425-353-RIDE or 1-800-562-1375
1-800-843-3779 or 1-888-808-7977

Seattle

Convenient and effective, the Metro Buses service downtown and outlying areas.
Ride Central Link light rail between Sea-Tac Airport and Downtown Seattle.
Built for the World's Fair, the Seattle Monorail is a fun and convenient way to travel between downtown and the Seattle Center, site of the Space Needle and Experience Music Project.
Ride the streetcar from Westlake Mall to Lake Union.
Take a mini cruise across beautiful Elliott Bay from downtown's Pier 55 to West Seattle. From here, you can explore Alki Beach in West Seattle. Walking distance from the station.
Sign up with Uber today and enter promo code EXPLOREPNW for $20 off your first Uber ride. Expires 2/15/2017.
Tour Seattle by land and water on a WWII amphibious craft. Call (206) 441-3825.
206-622-6500.
Orange Cab was collectively formed by a number of Seattle area professional cab owners. Call (206) 957-0838.

Tukwila

206-622-6500
206-241-5800
253-852-2500
206-398-5000 or 1-800-201-4900
206-553-3000 or 1-800-542-7876

Tacoma

253-943-5555
253-581-8000 or 1-800-562-8109 (in Western Washington)
1-888-889-6368 or 1-800-201-4900
1-800-231-2222

Olympia/Lacey

360-786-1881 Outside Thurston County: 1-800-287-6348 Centennial Station is located about 10 miles from Downtown Olympia, 6 miles from Downtown Lacey, and 15 miles from the City of Yelm. Route 64 provides daily service between Centennial Station and Downtown Olympia, serving the Lacey Transit Center on the way. Weekdays, buses serve the station every 30 minutes during peak hours and every 60 minutes during off-peak. Approximate time from Centennial Station to: Lacey Transit Center: 25 minutes Olympia Transit Center: 50 minutes.You can transfer to other routes at both transit centers. Route 94 provides daily service every 30 to 60 minutes between the Olympia Transit Center, Centennial Station, and Yelm. Approximate time from Centennial Station to: Olympia Transit Center: 40 minutes Yelm: 25 minutes For Routes 64 and 94 schedules and route information, visit the website www.intercitytransit.com or call Intercity Transit Customer Service at 1-800-287-6348.
360-357-5541 or 1-800-231-2222
360-264-4948 Charter Bus Rental

Centralia

360-330-2072
360-736-9811 or 1-800-231-2222

Kelso/Longview

360-442-5663
360-577-6777
360-575-8294
360-736-9811 or 1-800-231-2222

Vancouver, WA

360-693-3333
360-695-0123
360-736-9811 or 1-800-231-2222
604-689-5858

Portland

This light rail system can get you to and from the airport as well as around downtown.
Adult tickets are $2.50 for two hours. An all-day ticket is $5.00.
The Streetcar loops from Riverplace Marina in Southwest Portland to the Pearl District in the Northwest.
Sign up with Uber today and enter promo code EXPLOREPNW for $20 off your first Uber ride. Expires 2/15/2017.
Portland is as bike friendly as they come. You can rent a bike, or choose to walk. You'll be surprised how much of the city you can cover on foot.
BIKETOWN is Portland's bike share program with 1,000 bikes at 100 stations across downtown and several neighborhoods. The system was designed for quick trips with convenience in mind, and it’s a fun and affordable way to get around.
Broadway Cab is the oldest and largest taxicab company in Portland. Call (503) 227-1234.
New Rose City Cab Company has been providing professional and complete cab service and airport service to the Portland, OR area for over 37 years now. Call (503) 282-7707.
(503) 227 1234
(503) 234 1414

Oregon City

503-656-7065

Salem

503-362-2411

Albany

541-917-7667
541-484-4100
541-367-4775
541-917-7667
541-265-2253
541-905-8633
541-752-8294
541-766-8294
541-738-9000
541-936-2939
541-791-9668

Eugene

541-687-5555 or 800-248-3861 LTD connects Eugene with the University of Oregon campus, Springfield, Cottage Grove and even the McKenzie River.
A chauffeured transportation option that can be customized for regional tours.
A chauffeured transportation option that can be customized for regional tours.
A chauffeured transportation option that can be customized for regional tours.
Rent a car to get around town and road trip to the Oregon Coast or into the Cascades.
Twenty-four hour service. 541-434-8294

Traveling with Kids

CHILDREN AGES 2-12 SAVE 50%

Up to two children ages 2-12 are eligible to receive a 50% discount on the lowest available adult rail fare on most Amtrak trains with each fare-paying adult (age 18+). If any additional child per adult will be traveling, reservations must be made for that child as an "Adult" and the full adult fare will be charged.

INFANTS (UNDER AGE 2) RIDE FREE

One child (classified as an "infant") under the age of two may ride free with each fare-paying adult (age 18+). Additional children under age two are permitted with each adult traveler under the 50% discount policy.

An infant traveling free may occupy a vacant seat only if the seat is not needed for a paying passenger. Conductors may require that infants occupying a seat without paying a fare be removed to provide seating to a fare-paying passenger.

DISCOUNT LIMITATIONS

  • Passengers 12 years of age and younger must travel with an adult passenger who is at least 18 years old.
  • Children traveling alone are not entitled to a children's discount.
  • The children's discount is not valid on weekday Acela Express trains.
  • The children's discount does not apply to Business Class, First Class or sleeping accommodation charges. These upgrades are permitted upon payment of the full accommodation charges.
  • The children's discount is not valid for travel on certain Amtrak Thruway connecting services.
  • Additional restrictions may apply.

UNACCOMPANIED MINORS

  • Children age 12 and under may not travel unaccompanied. They must travel with another person who is at least 18 years old.*
  • Children 13, 14 and 15 years old may travel as unaccompanied minors only under certain conditions.
  • Reservations for unaccompanied minors cannot be made on Amtrak.com.
  • Additional rules and restrictions apply. Visit the Unaccompanied Minors policy page for full details.

*Exception: A minor who is 16 or 17, who is a parent to children of any age, may bring those children without restriction. The 16- or 17-year-old must bring proof that he or she is the parent of the children.

BOOKING TICKETS FOR UNACCOMPANIED MINORS

To make reservations for unaccompanied minors you must call us at 1-800-USA-RAIL (1-800-872-7245). You may not book reservations for unaccompanied minors on Amtrak.com.

Children age 12 and under may not travel unaccompanied. They must travel with another person who is at least 18 years old (see *exception below).

Children 13, 14 and 15 years old may travel unaccompanied in accordance with the Amtrak Unaccompanied Minor Policy, which includes the following conditions:

  • Travel is permitted only on Amtrak trains. Travel is not permitted on Thruway motorcoach service, or on any other connecting services.
  • Both boarding and arrival stations must be staffed. (Please note that even certain staffed stations do not allow for unaccompanied minors.)
  • All travel must take place on the same day with the scheduled departure time no earlier than 5:30 am and the scheduled arrival time no later than 9:30 pm. Overnight travel is not allowed.
  • No transfers of any kind are permitted.
  • All travel must be within the United States. Unaccompanied minors may not cross the US-Canadian border.
  • For each unaccompanied minor traveling alone, the adult (at least 18 years old) bringing the child to the departure station must complete and sign a release form. Both the adult and the minor must be at the boarding station at least 1 hour before the train’s departure time.
  • The child must be interviewed by station personnel to determine if the child is capable of traveling alone.
  • The child must wear an Amtrak issued wristband for the duration of travel.
  • The adult must remain at the station until the train has departed.
  • Upon arrival, an adult (at least 18 years old) must be present to pick up the child. The adult must display valid current identification meeting the Amtrak ID policies.
  • Children traveling alone are not entitled to a children's discount; full adult fares are charged and no additional discounts are permitted.
  • Tickets for unaccompanied children may not be purchased online.
  • The unaccompanied child may not have any life-threatening food allergies.
  • Because there are not at least two staffed stations along several routes, unaccompanied minors may not travel between any stations on the Downeaster (Boston, MA - Portland, ME), Heartland Flyer (Oklahoma City, OK - Fort Worth, TX) and Pere Marquette (Chicago, IL - Grand Rapids, MI).

Children 16 and over may travel without restriction.

*Exception: A minor who is 16 or 17, who is a parent to children of any age, may bring those children without restriction. The 16- or 17-year-old must bring proof that he or she is the parent of the children.

If a group of children are traveling, and some are 16-17, some are 13-15, and some are under 13:

  • The 16-17 year olds may travel without restriction.
  • The 13-15 year olds must travel as unaccompanied minors because no one is 18 or over. The Unaccompanied Minor Policy applies.
  • The children under 13 may not travel because no one is 18 or over. The Unaccompanied Minor Policy applies.

WHAT ELSE SHOULD I DO BEFORE BUYING TICKETS FOR UNACCOMPANIED MINORS?

It is extremely important to make sure that every segment of the unaccompanied child's trip can be accommodated before completing travel plans, purchasing a ticket, and arriving at the station. Additional restrictions may apply. Please call 1-800-USA-RAIL (1-800-872-7245) for further details.

Pets

SMALL DOGS AND CATS WELCOME

You can take your small dog or cat along with you on Amtrak Cascades trains. Now that Rover can come over, we hope to see you and your pet onboard. Please refer to the guidelines below. Other restrictions may apply. Please note these guidelines do not pertain to service animals. 

 

Types of Pets Allowed
Cats and dogs are the only types of pets accepted. Only one pet and one carrier per passenger will be allowed. Maximum combined weight of pet and carrier = 20 lbs. 

Maximum Trip Length

  • Maximum length of travel on the train will be seven hours.
  • Passengers making connections must complete travel within seven hours from leaving their train station.

Making Pet Reservations, Fare and Ticketing

  • Pet reservations can only be made with a reservation agent at 1-800-USA-RAIL or at a staffed station.
  • Pet reservations are made on a first-come, first-served basis, and may sell out quickly, so we strongly encourage you to make your pet reservations in advance. Pets are only permitted in Coach cars.
  • Only one pet per passenger will be allowed, and no more than five pets are reserved per train. Service animals do not count towards this limitation.
  • The pet fare is $25 per reservation ($50 round trip).
  • No pets allowed into Canada.
  • Pets are not permitted to travel with unaccompanied minors.

Buses and Multi-ride tickets

  • Pets are not permitted on Thruway or POINT bus services.
  • Multi-ride, monthly, and Rail Plus tickets cannot be used in conjunction with pet reservations.
  • All passengers traveling with a pet must reserve a coach seat and pay the applicable fare.

Pet Check in at Station

  • At staffed stations, passengers must check in at the station ticket office no later than 30 minutes before train departure time in order to allow sufficient time to confirm pet eligibility and complete a Release and Indemnification Agreement.
  • At unstaffed stations, the conductor will confirm pet eligibility and provide passengers with a Release and Indemnification Agreement to sign on the train.
  • A waiver must be completed for each leg of travel.

Onboard Guidelines

  • Pets are only permitted in Coach car #4.
  • Passengers must remain with pets at all times.
  • Pets must remain inside their carrier at all times and may not be removed from their carrier while in stations or onboard trains.
  • Passengers must keep their pet carrier on the floor in front of the seat next to them.
  • Pet carriers are not permitted on train seats.

Pet Carrier

As noted, pets must remain in their carrier and on the floor. Pets cannot be on seats; and being in front of the aisle seat rather than the window seat keeps them safely away from the heater which could become too hot for their comfort and safety.

Approved Pet Carriers
Passengers traveling with pets can board at staffed or unstaffed stations as follows:

  • Pet owners must provide their own pet carrier.
  • The maximum size for pet carriers is 19" long x 14" wide x 10.5" high.
  • The carrier may be hard or soft sided but must be leak proof and well ventilated.
  • For safety reasons, pets must be able to sit and lie down comfortably without touching the sides of the carrier.
  • A carrier counts as one piece of carry-on baggage.

Pet Age and Health

  • Pet must be at least eight weeks old.
  • There isn't time for potty breaks at stops, so please ensure your pet gets a potty break before departure.
  • Pets must be odorless and harmless, not disruptive, and require no attention during travel. Amtrak maintains the right to refuse acceptance of, or remove from the train, any pet exhibiting these issues.
  • Passengers will be required to certify that the pet is up to date on all vaccinations and accepts liability for animal.
  • The maximum weight of your pet including the carrier is 20 pounds.
  • Amtrak will not accept liability for the health and well-being of pets.
  • Note: In the event of a service disruption, Amtrak will make reasonable efforts to seek (but cannot guarantee) pet friendly hotel accommodations, if sheltering is necessary.

Seating

Amtrak Cascades offers Coach Class and Business Class seating:

Coach Class offers theatre style seating, or family style  that accommodates up to four people seated at a table. Coach amenities include:

  • Free Wi-Fi
  • Reclining seats with seat back trays
  • Baggage racks
  • Reading lights
  • Power outlets
  • Up-to-the minute travel information
     

Business Class offers relaxation and roomier seats—all for only a few dollars more than a standard coach ticket. Business Class amenities include:

  • Free Wi-Fi
  • Complimentary newspapers
  • Priority boarding and detraining
  • Wider seats with more legroom
  • Fewer passengers in each car
  • Coupon for $3 off any menu item
     

ACCESSIBILITY

Our goal is to provide safe, efficient, and comfortable service to all of our passengers. We are pleased to provide additional services to passengers with disabilities. Each Amtrak Cascadestrain has space for at least four mobility-impaired passengers. Braille signage is available throughout the train and audio and open captioning for travel information is provided on all overhead monitors. Visit our Accessibility page for more information.

Accessibility

ACCESS FOR EVERYONE

Everyone can travel on Amtrak Cascades. Our goal is to provide safe, efficient, and comfortable service to all of our passengers. We are pleased to provide additional services to passengers with disabilities. Each Amtrak Cascades train has space for at least four mobility-impaired passengers. Braille signage is available throughout the train and audio and open captioning for travel information is provided on all overhead monitors. Amtrak Cascades is one of the most accessible passenger trains in the world with features accommodations for four mobility-impaired passengers on each train.

MAKING A RESERVATION

Reservations are required for Amtrak Cascades. To obtain special accommodations, we recommend that you make reservations and purchase tickets by:

Pay for your ticket once you're on the train, if you boarded at an unstaffed station or were unable to pay beforehand because of a disability. The onboard purchase fee will be waived for passengers who had no way to purchase tickets in advance.

SERVICE ANIMALS

We allow trained service animals accompanying passengers with disabilities in all customer areas in our stations, trains and Amtrak Thruway motorcoaches. Trained service animals must be kept under the control of their owners or trainers at all times. For all other critters, please view our new PET POLICY

DISCOUNTS

Amtrak Cascades offers a 15% fare discount to passengers with mobility challenges and to their adult companions (16 years or older). Please request the discount when making reservations. These discounts cannot be combined with other available discounts.

To establish eligibility for the rail fare discount, a disabled person must present one of the following documents to both the Amtrak ticket agent and the conductor:

  • Identification card from a disability organization (e.g.,: Foundation for the Blind, International Brain Injury Association),
  • Written documentation, notice, or identification issued by a local, state, or federal government attesting to the disability,
  • Documentation from a medical institution stating that the passenger has a disability protected under the Americans with Disabilities Act,
  • VIA Rail Canada certificate for 92-B (Request for Discount for Blind Person or Guide),
  • Persons with Disabilities placard issued by a state department (Department of Licensing or Department of Motor Vehicles).

Note: If the documentation does not contain a photograph, photo identification may be requested.

Safety and Security

Bring Your Bike

Bring your bike on the train

We know how much you love bicycling — it’s just part of the Pacific Northwest culture. That’s why we’ve made it easy for you to take your bike along on your next trip aboard Amtrak Cascades.

  1. Make a reservation for you and your bike
    You’ll need to book space for both you and your bike when you make your reservation. Go to “Book Now” and complete the form telling us when you’d like to travel. You’ll be given all the options available for your trip. Look for the light blue button underneath each train option that says, “Add Bike To Trip.”
  2. Rack your bike
    Ten bike racks are available on every Amtrak Cascades train. Bike racks, located in the baggage car, must be reserved for a cost of $5 each. Book early to ensure bike space is available and you get the best fare for your own ticket. This is particularly important during busy summer months when trains fill up quickly.
  3. Box your bike
    If you don’t make advance reservations, you may find the bike rack space is all sold out. If that’s the case, you can opt to box your bike (except at unstaffed stations)* for an additional $15/box plus a $10 handling fee. You’re responsible for disassembling and reassembling your bike. Remember to bring your tools along.
    *Unstaffed stations: Kelso/Longview, Mt. Vernon, Olympia/Lacey, Oregon City, Stanwood, and Tukwila

Bike trips near the stations

Looking for some great bike rides along the Amtrak Cascades route? Click here, and check out our bike brochure for ideas on where to head for your next bike adventure.