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Contact Us

For any questions relating to reservations, travel, or refunds, please contact:
 

Virtual Assistant

Talk to Julie, Amtrak's virtual assistant

Call Us

Reservations & Customer Service

  • 1-800-USA-RAIL
    1-800-872-7245

Report suspicious activities & emergencies to Amtrak Police

  • 1-800-331-0008
  • Txt-a-Tip to APD11 (27311)

For hearing impaired:

TTY

1-800-523-6590

 

 

Business and Media Contacts

Due to a Federal Act, since October of 2013, the ownership and management of Amtrak Cascades now sits fully with the states of Washington and Oregon. While the states coordinate responsibilities, Washington is chiefly responsible for the service in Washington and British Columbia, and Oregon is chiefly responsible for service in Oregon.

For business, management, or media questions related to Amtrak Cascades service in Washington and British Columbia, please contact:

Washington State Department of Transportation
PO Box 47407
Olympia, WA 98504-7407
rail@wsdot.wa.gov
360-705-7900
www.wsdot.wa.gov/rail

 

For business, management, or media questions related to Amtrak Cascades service in Oregon, please contact:

Oregon State Department of Transportation
ODOT Rail and Public Transit Division
555 13th St SE
Salem, OR 97301- 3183 
Passengerrail@odot.state.or.us
(503) 986-4321
www.oregon.gov/ODOT/Pages/rail_truck_freight